Professional Services Engineer - Dublin

€50-55k
Ref: 53 Date Posted: Monday 12 Oct 2020
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Professional Services Engineer                 Dublin                   €50-55k

My client, an IT Managed Service Provider based in Dublin is seeking an experienced IT Professional Services Engineer to join their team. The day to day responsibilities will be a mixture of project work, both design and implementation, and business as usual support for their expanding client base.

The successful candidate will have at least 3 years experience providing technical support in a similar fast-paced environment with a friendly and proactive approach to their work.

They are looking for someone with a mix of technical and administrative skills to include,

  • Support the specification and implementation of new systems and services including new applications, new/upgraded hardware and software, system upgrades and rollouts
  • Incident/escalation management and resolution
  • Provide first class support across Windows environments
  • To remain current with technologies and offer high quality guidance and advice resolution

 The essential requirements for this role include,

  • Strong knowledge of Windows System Administration
  • Ability to configure, deploy and Support Windows physical and hosted servers
  • Exchange / Office 365 Implementation, Configuration and Administration
  • Network Topology, VPN, Firewalls, IP (incl. DHCP, DNS), LAN, WLAN and WAN
  • Cloud Technologies/Azure
  • VMWare
  • Experience working within an MSP highly desirable
  • Exceptional communication skills able to interact confidently with technical and non-technical users
  • Customer focused, with experience of providing advice and guidance over the telephone, e-mail and Internet with a proven track record of service delivery
  • Enthusiastic, self-motivated team player with the ability of working within a demanding environment and be able to demonstrate a logical approach to problem solving
  • Patience and ability to remain calm under pressure, whilst showing initiative at all times and an ability to apply a lateral thought process to problem
  • Driving license and own car is essential

For an ambitious, tenacious, confident, self-motivated team player with a genuine desire to work with cutting edge technologies this is an excellent opportunity to work with senior staff in making a real difference to this already high-achieving organization

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